eWay Corp Support
Knowledge Base
How to request Support
By email, the support portal, or phone, what happens after you submit a ticket.
Security & Privacy
Keeping websites and hosting secure: certificates, patching, access, protection, recovery, and privacy.
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Certificates and patching
- SSL certificates now expire much sooner: what changes and what to do
- Keeping servers patched to avoid vulnerabilities
- WordPress plugins and Drupal modules: choosing, updating, and removing them safely
- PHP2Shell (CVE-2026-109618 and CVE-2026-109619): what it is and what to do
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Access and protection
- Multi-factor sign-in and passkeys for your CMS, AWS, and hosting accounts
- Web application firewalls, DDoS protection, and bot traffic, including AI crawlers
- Least-privilege access and offboarding for websites and cloud accounts
- Email authentication for your domain: SPF, DKIM, and DMARC
- Adding a new service that sends email as your domain
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Resilience and privacy
- Backups and ransomware recovery: making sure you can actually restore
- Privacy on your website: cookies, analytics, forms, and data retention
- If your site is hacked: what to do in the first hour
Platform Guides
Operating Cascade, WordPress and Drupal websites.
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WordPress Hosting & Operations
- Database performance and read replicas, in plain terms
- Dev, Test, and Live environments: a safe deployment workflow
- High-speed on-site search with OpenSearch
- How object caching with Redis speeds up WordPress and Drupal
- Managing DNS and pointing your domain to your site
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Drupal Hosting & Operations
- Running Drupal cron reliably, and why the default can fail
- Caching layers for Drupal: what to use when
- Database failover and high availability for Drupal
- Using Drush safely in a managed Drupal environment
- Structuring Drupal environments: dev, stage, and production
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Cascade Website Hosting
- How Cascade publishing reaches your live website
- Why a Publish All can slow down or fail, and how to plan one that finishes
- Setting up single sign-on (SSO) for Cascade authors
- CDN caching and cache invalidation for Cascade sites
- SSL certificates and domain management for Cascade sites
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Upgrades and migrations
- Keeping redirects and search rankings when you move hosts or redesign
- Moving from Pantheon to eWay: what you do and what we do
- Preparing for a PHP version upgrade
- Drupal 10 ends December 9, 2026: your Drupal 11 upgrade checklist
- Moving from WP Engine to eWay: what you do and what we do
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Troubleshooting
- "My changes aren't showing on the live site"
- Site down? 502, 503, and 504 errors, blank pages, and database connection errors
- File upload errors: size limits, timeouts, and large media
- Core Web Vitals and page speed for WordPress and Drupal
- WordPress contact form emails not arriving
AWS
Running websites and applications on Amazon Web Services: shared responsibility, architecture, cost, security, and lifecycle.
Azure
Running websites and applications on Microsoft Azure: shared responsibility, identity, cost, security, and lifecycle.
Windows
Operating Windows servers: lifecycle, patching, IIS, identity, remote access, and backups.